CONTACT

Weeshuis Gouda
Spieringstraat 1
2801 ZH Gouda
hello@wshs.nl

FAQ


FREQUENTLY ASKED QUESTIONS

Hotel

Who is responsible for the hotel design and interior design?

Judith van Mourik is involved in the design of the hotel as interior designer.

What is Relais & Châteaux?

Relais & Châteaux is an association of privately owned hotels and restaurants worldwide, based in France and founded in 1954. Membership is by invitation only. Currently, more than 500 luxury boutique hotels, resorts, villas and gourmet restaurants worldwide are members of Relais & Châteaux.

What precautions does Relais & Châteaux Weeshuis Gouda take against COVID-19?

We take hygiene and cleanliness standards and measures very seriously and will ensure at all times that the safety of our guests and staff is paramount.

Restaurant

Is there a restaurant on property at the hotel?

Yes, there is a restaurant LIZZ and a coffee, cocktail and champagne bar COCO in the hotel. Our casual fine dining restaurant LIZZ is open daily (6:00 pm to 9:30 pm) for guests and visitors and so is our coffee and cocktail bar COCO (breakfast, lunch, high tea and cocktails).

When will the restaurant open?

Restaurant LIZZ will open in September 2021. Due to the challenges posed by Covid-19, we will not be able to open at full capacity with Restaurant LIZZ as we envisioned. In order to still open, we are starting with a “preview” through a Table ‘d Hote concept.

In this way, we can introduce our guests to our vision and the philosophy of what Restaurant LIZZ will soon offer in a controlled environment.

Is room service available at the hotel?

Yes, there is a room service menu available in the hotel.

Is it possible to have breakfast in my room?

Yes, although we have an elegant and charming breakfast room, it is possible to have breakfast served in your room on request.

Facilities

Is there high speed internet or wifi available in the hotel?

Wifi is available throughout the hotel. In each room you will find an iPad with free wifi access.

Does the hotel offer transportation or a shuttle service?

Although we do not have our own shuttle service, we are happy to arrange private transportation for you. We are happy to receive a request with your requirements from you.

Does the hotel have a swimming pool?

The hotel does not have a private swimming pool. However, you will find public swimming pools in the center of Gouda.

Do all rooms have a safe?

Yes, all rooms have a safe and it is free of charge.

Does the hotel offer non-smoking rooms?

All rooms in the hotel are non-smoking rooms. It is also – in accordance with national regulations – not allowed to smoke in the public areas of the hotel.

Does the hotel have laundry and dry cleaning services?

Yes, we have a laundry and dry cleaning service. You must submit your request before 9:00am and you will receive your items back one day later before 9:00am.

Is there a currency exchange facility at your hotel?

Our front desk staff will be happy to inform you about the possibilities of banks in the area.

Practical information

What are the check-in and check-out times?

You can check in from 16:00 and check out until 11:00.

Is it a problem if I arrive late?

We are at your disposal 24/7 and are happy to welcome you, including after midnight.

Can I also choose a late check-out?

Yes, based on availability. Would you like more information on late check-out? Please contact our Front Desk the evening before or the morning of your departure.

Which credit and debit cards can I pay with?

We accept all major credit and debit cards including Visa, Mastercard, Maestro and American Express.

What is the cancellation policy?

Please read carefully the details of our cancellation policy when making an online reservation, as they vary from rate to rate.

What if I have left or lost something at the hotel?

For items you have forgotten or lost at Weeshuis Gouda, bar COCO or restaurant LIZZ, please always contact the reception desk. They will provide you with further information and/or help you on your way.

What are the hotel’s GPS codes?

Our position fix is as follows: Longitude = 52.0104947 and Latitude = 4.7130957.

Can I book a tour or event at or through your hotel?

We can arrange various types of tours in Gouda or nearby cities for you. We are happy to help you with your restaurant or theater reservations or other bookings.

Are pets welcome?

We love animals and therefore you may bring them along. However, this only applies to animals weighing less than 8 kilos. We also prefer to receive a request from you in advance.

What is the nearest airport where I can land a private plane?

The nearest airports are Rotterdam The Hague Airport, only 28 km away from Gouda and Amsterdam Schiphol Airport 43 km from Relais & Châteaux Weeshuis Gouda.

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